Provides direct supervision, guidance, and support to CASA volunteers, ensuring compliance with established regulations and best practices. Assists in the recruiting, screening, and training of volunteers. Initiates required correspondence related to cases, maintains case records and volunteer files, and compiles information to prepare reports to the court. This job does NOT allow for direct interaction with the youth we serve. The main focus of this position is volunteer supervision and management. Strong writing and editing skills a MUST. People skills a MUST. Communication skills a MUST.
Duties & Essential Job Functions
- Evaluates cases and assigns volunteers based on interest, time, skills, and experience to ensure the best outcome for the child(ren.)
- Works with volunteers in developing a case plan and monitors progress on achieving the goals of the plan.
- Provides supervision and guidance while monitoring volunteers’ performance on issues of confidentiality, policy, boundaries, and relationships with other professionals.
- Monitors and evaluates each volunteer’s investigative and advocacy work to ensure that each child in the program receives the highest quality services.
- Reviews and edits court reports to ensure they are in accordance with established guidelines and criteria, and that they are accurate, goal directed, and submitted in a timely manner.
- Assists volunteers in the interpretation of psychological evaluations based on assessments, IEP’s, DHS case plans, etc. to ensure that appropriate placements, visitations, medications, and services are provided.
- Accompanies volunteers to court hearings, meetings or visits as needed or, if required, attends in volunteers’ stead and/or makes appropriate arrangements in volunteers’ absence.
- Reviews issues and progress on cases with each volunteer, at minimum, monthly.
- Ensures that each volunteer completes the required in-service hours for continuing education.
- Completes and reviews an annual written performance evaluation with each volunteer.
- Maintains relationships with all professionals involved in the case to ensure quality of outcomes and a positive reputation in the community.
Recruiting, Training & Outreach
- Participates in volunteer information sessions and continuing education programs.
- Interviews prospective volunteers and makes recommendations as to candidates’ suitability to serve as a volunteer.
- Participates in public relations and community education events.
- Maintains professional relationships with external service providers to enhance organization perception and visibility.
Data Entry & Record Keeping
- Maintains records and case files of active cases.
- Enters case information into Optima database and ensures that files are current.
- Manually files pertinent documents in volunteers’ personnel files.
- Enters volunteer information including case history, performance evaluations, status updates, changes in personal information, and other relevant information into Optima database.
- Compiles volunteers’ case hours, visits, and contacts, and prepares monthly reports.
- Compiles information for other reporting requirements as requested.
- Remains current on changes in CASA requirements, federal and state child welfare laws, and DCFS mandates and policies.
- Engages in on-going education regarding the developmental, emotional, educational and social needs of children, and issues affecting families.
- Remains knowledgeable of applicable state and county service providers and services.
- Represents CASA in a professional manner.
- Encourages excellence throughout the organization.
- Performs tasks to promote the smooth operation of office activities.
- Performs other duties as assigned.
- B.A. or B.S. required; advanced education, experience, and/or training preferred.
- Pass all background checks required by the CASA program prior to hiring.
- Successful completion of pre-service training curriculum.
- Obtain a minimum of 24 hours of continuing education a year.
- Experience in professional and/or volunteer staff supervision preferred.
- Availability to work flexible evening and weekend hours as needed.
- Ability to establish and maintain a rapport with volunteers to ensure they remain motivated and committed, and to promote retention.
- Desire and ability to act as dedicated team member.
- Demonstrated writing excellence and editorial skills.
- Computer proficiency.
How to Apply
Candidates MUST include a cover letter and a current resume. Please send cover letter with resume to firstname.lastname@example.org.
NO PHONE CALLS, please.
We reserve the right to interview qualified candidates as we receive the application materials.
Writing samples may be requested during the interview process.