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Volunteer Spotlight: Debbie Torres

Protector. Constant. Honest. These are the words that come to mind when thinking of CASA volunteer Debbie Torres.

Debbie’s always been a natural caregiver. Growing up in Kansas, she helped care for her four younger siblings. Later came motherhood and eventually grand-motherhood. When learning about CASA after she retired and settled in Northwest Arkansas, the thought of children being alone in the foster care system struck a chord. No child should be without a caring adult to watch over them and ensure they’re safe and healthy. And that’s where Debbie comes in.

Debbie has been working the same case with three children since she completed volunteer training in March 2018. She visits the kids, usually several times a month, to build their trust. This has been particularly important since they’ve had three different DHS workers throughout their case. The children have also moved several times, but Debbie has been right there with them, even helping them pack and transport their belongings. With so much upheaval in their lives, she makes sure they understand that she isn’t going anywhere.

From the very beginning of the case, Debbie told the kids she would always be honest with them. She insists she doesn’t sugarcoat things. “They need to know that somebody cares enough to be upfront with them.” When she’s checking in with the kids about their health or discussing important topics like placement and adoption, it’s too important to do anything but lay down the honest truth. That doesn’t mean those conversations are easy. The eldest, a teen boy, shared with Debbie that he thought he was too old to be adopted and worried that he was preventing his younger siblings from being adopted. What kind of trust must Debbie have built for this sweet boy to be so vulnerable?

Debbie is a tremendous asset to the CASA team. She will see this case to fruition and plans to continue advocating once it closes. In her advice to prospective volunteers, she said you should “expect to get attached.” From the sounds of it, the same advice could be given to the children on her next case.

Volunteer Spotlight: Phil Keene

Phil Keene is a busy guy: full-time job at Walmart, married with kids, vestry member for St. Paul’s Episcopal Church in Fayetteville, and working towards an MBA at the U of A. And on top of all of that, he is a CASA volunteer.

Phil’s CASA story begins with him and his wife attending the Light of Hope breakfast a few years ago. Phil says he could feel his wife’s eyes on him throughout the event. She immediately recognized what Phil hadn’t yet – that he would be an incredible advocate for children in foster care. Phil came to realize that with his compassion for children in need, understanding of court, and background in politics and communications, this was something he could do. He attended a CASA 101 info session a few weeks later, and the rest is history.

Phil has certainly found his calling in this work. He is incredibly dedicated to his cases and appreciates being a part of the child welfare team. He admits the work is emotionally draining and is particularly upset when kids are let down by the people who are supposed to love them. Moments like those drive him to take personal responsibility to make sure his CASA kids feel wanted and important, not just to him but by all of the caring adults around them.

When asked about the best part of being a CASA, Phil shared a moment when he went to a swim meet of one of the kids on his current case. As he walked towards the children in the parking lot, huge smiles flashed across their faces, they called out, “Mr. Phil! Mr. Phil!,” and covered him in hugs. “It’s still one of the highlights of the case for me. They are so happy to see me every time I’m around. No question what the best part of being a CASA is.”

But, it’s not just about smiles and hugs for him. Phil truly values the opportunity to ensure these children are safe and loved and to help pave their way to a brighter future. “I take my role as an advocate, a supporter, a protector of my kids, very seriously. It’s important. There’s so much at stake at a critical time in their lives.”

Celebrating 15 Years with CASA

CASA staff circa 2006.

Shelley joined CASA of Northwest Arkansas as a Volunteer Coordinator (the position we now call Advocate Supervisor) after leaving DHS in 2004. At that time, our organization had just 5 employees (two of whom were part time) and was serving 253 children. Needless to say, the “other duties as assigned” portion of her job description was regularly tested.

But, she hung in there. And, we are so glad she did. Thanks to a grant from National CASA, the Program Director position was created in 2009, and to Executive Director Crystal Vickmark, Shelley was a natural fit. As Program Director, Shelley oversees all Advocate Supervisors and training, acts as a liaison to DHS and other agencies, coordinates CASA’s Christmas for a Child, and supervises 15 volunteers.

Shelley believes the best part of her job is working with her amazing advocates. “I have been working with some of them for so long they are like family to me. They have seen my children grow up. I really enjoy getting to have a personal relationship with them. After all, we are in the trenches together.”

Her advocates share in their admiration of her. Eighteen year CASA veteran, Margot Martin said “I cannot adequately say how great these past 15 years working with Shelley have been. She is ALWAYS immediately responsive to every need, inquiry, plea for help and support throughout each case.” CASA Morgan Hill agreed, “Shelley is always the first person I turn to when I feel stuck or need to debrief my cases. She is also a CASA’s biggest cheerleader, which always makes me feel supported and uplifted, even when I’m feeling the weight of the system and the challenges these families face.

Shelley with some fellow staff members at Celebration of Success 2019.

Shelley’s commitment to CASA and the children we serve has played a huge part in our growth over the years. She is an integral part of our success, our impact, and our community. We are so lucky to have her.

Please join us in thanking Shelley for 15 years of dedication and commitment.

2019 Graduates Ready for the Future

In just a few weeks, six of our teens in foster care will start anew. They will head across town and as far away as Utah (!) to continue their education beyond high school. These kids have overcome so many barriers to achieve what they have so far. They will begin college or technical school to pursue careers in nursing, criminology, and industrial maintenance, to name a few. And, we couldn’t be prouder!

This has been a tremendous year for many of our teens! In total, fifteen of our young people graduated high school or earned their GED this spring. Talk about beating the odds! We are proud that CASA could play a role in any of their success. One of our graduates shared, “My CASAs have helped a lot. They are very supportive in many ways. Maybe most importantly, they have provided emotional support which encourages me to reach my goals.”

Truly, only as far as they dream can they be. We want them to dream BIG!  Please keep all of our young people in your thoughts and prayers as they embark on the next phase of their journey.

If you wish to send encouraging words to our new graduates, please send an email here!

A special thanks to our donors who specifically support our older youth in their grant-making: United Way of Northwest Arkansas, Taco Bell Foundation, Fayetteville Junior Civic League, Ticket to Dream Foundation, Arkansas Cox Charities, and the Brighter Futures Fund.

Training Specialist Arbor Buchanan Retiring

The year was 2004. Arbor Buchanan had left her post as a foster care caseworker for the Department of Human Services. She loved the children she served and wanted to help, but she just couldn’t do that job anymore. She was exhausted and broken-hearted. During her time with the department, Arbor was introduced to CASA. But, she never could have imagined what that organization would eventually mean to her.

National CASA Conference 2018

It’s been fifteen years since she was hired as a part-time Advocate Supervisor. At the time, our chapter was only serving 250 children a year. Eventually, Arbor transitioned from supervising volunteers to her current position as our full-time Training Specialist. When she retires this June, Arbor will have prepared nearly 600 new advocates for service! Her performance and passion gained the attention of our colleagues at National CASA, and she was selected to serve on the National Curriculum Development Committee. Her efforts contributed to a redesign of training materials that are used by CASA programs nationwide today.

Arbor touched the lives of hundreds of advocates and children during her tenure here. She absolutely loved starting a new training class and helping her students evolve into powerful champions of children. She loved that “our organization was constantly evolving for the better.” She’s going to miss her CASA family, and we will miss her terribly. But, she is very excited about the next chapter in her life which will give her time to enjoy her wife and family, gardening, sewing, and of course, her three donkeys.

Arbor with her office mate Katie at Celebration of Success 2019

We are grateful for all Arbor has done to move the needle for our organization and children, and we cannot imagine our office without her. If you would like to share your words of gratitude or encouragement, you can email her here! And, if you would like to find Arbor later this year, take a wander through Winslow. Look for a loving woman whose tender heart and compassion you will see from miles away.

Volunteer Spotlight: Christine Scott & Tiajuana Gough

Tiajuana at Celebration of Success 2018

Driving to her first CASA training class, Tiajuana Gough was so nervous she thought about turning around. As she reached Springdale, she realized that every single stoplight she passed was green. She took it as a sign that she was meant to keep going. At that first training class, Tiajuana met Christine Scott. Quickly, they decided they should partner up and work a case together. Five years later, they’re still serving side-by-side.

When volunteers choose to serve cases together, their work is strengthened by the unique experiences and perspectives that each one brings to the table. They are united by a common desire to help. Before discovering CASA, Christine had tried other volunteer opportunities, but thought, “There has to be more.” Now advocating for seven CASA kids simultaneously, Christine and Tiajuana have all the “more” they can handle.

If we’re to be completely honest, these dedicated women have gained quite a reputation around town. DHS caseworkers, school employees, and family members of their CASA kids have separately contacted our office to let us know what incredible advocates they are. No matter how hard the case, Christine and Tiajuana serve with professionalism and kindness, and most importantly, without judgment.

Christine at Long-term Case Appreciation Night

While some of their cases have ended happily, there is one that still sits heavily on their hearts. Christine and Tiajuana started advocating for a sibling set four years ago. Despite their best efforts, two of the children, now teenagers, remain in care. The siblings struggle, as most children who have faced such trauma do, in understanding their place in a world without parents. While these children’s futures are uncertain, two things haven’t changed: Christine and Tiajuana.

With five years of service behind them, is CASA retirement in sight for these two ladies? Not a chance!  Wrapping up our interview, Christine chuckled, “The lights are all green now. No red lights for us!” That’s something we can all be thankful for.

Volunteer Spotlight: Kasey Meadows

When your best friend calls you at 6 a.m. and invites you to a 7:30 a.m. breakfast at the JQ Hammons, be ready for your life to change.

Kasey Meadows had been living in Northwest Arkansas for more than a decade at the time of that call. Having a heart for children, she had run across CASA during her time as a volunteer with the Children’s Shelter. But, with a full-time job in the vendor community, Kasey wasn’t sure she could commit to serving as an advocate too. After attending the Light of Hope breakfast that fated day, Kasey realized the time was now and she attended her CASA 101 info session that very night.

Fast forward two years. Kasey just closed her first case and admits it was truly eye-opening. Not only are advocates immersed in the complexities of the child welfare system, but in serving, one’s own preconceptions and beliefs are tested. After six months on her first case, Kasey’s research led her to conclude that the case was headed toward termination of parental rights. When the judge then ruled to provide the biological parents more time to work their case, Kasey’s heart and mind were challenged. But seeing the parents on her case make huge life changes and fight for their kids proved to Kasey that people are capable of change.

While she’s witnessed setbacks and more than one heart ache on behalf of her kids, Kasey keeps rolling with the punches. As frustrating as the system may be, she knows she has to show up for the child. Without Kasey’s determination and attention to detail, among other things, her CASA kids may never have received much-needed therapies or a new pair of glasses. Kasey knows that what might seem small to one person can mean the world to a child. 

Lucky for us all, Kasey is on case number two with no intent to stop now. When asked what she would tell someone who is considering becoming a CASA, Kasey replied, “It’s fascinating, eye-opening, and sometimes hard. You learn so much in the process. But nothing beats the feeling that you’ve made a difference in the life of a child.”

Celebration of Success

When people think of volunteering, they often think of helping out for a few hours at the local animal shelter or food bank. But, the term volunteer means much more to the crowd of 270 CASA advocates, staff, and supporters who gathered at the Apollo on Emma in Springdale on April 24. Each year, during National Volunteer Month, CASA of Northwest Arkansas hosts this event to thank the hundreds of community members who give their free time to help children in need.

On average, a CASA volunteer provides 5 – 10 hours of advocacy a month and is expected to serve the case until it closes, approximately 15 – 18 months. “Their passion and commitment to brighter futures for these special children is why we host such an event. We could not make the impact we do without these dedicated volunteers,” shared Executive Director Crystal Vickmark.

Among those present that evening who were recognized for five years of service or greater included:

  • 5 year CASA veterans: Elise and Marius de Waal and Marcia Gaddy
  • 6 year CASA veterans: Emily Bost, Deanna Cicatiello, and Dara Yeager
  • 7 year CASA veterans: Sharyl Barwick and Marilyn and John Cornwell
  • 8 year CASA veterans: Shannon Carpenter and Sidney Hewgley
  • 13 year CASA veteran: Janet Steencken

Beyond recognizing the more than 100 volunteers present, we also heard from Washington County Circuit Judge Stacey Zimmerman who applauded the advocates for their efforts and ensured them that the work they are doing is making a real difference in the eyes of the court.

A special thanks to Carrabba’s Italian Grill and our other event sponsors including CORE Brewing Company, Trinchero Family Estates, and Anheuser-Busch who made this event truly spectacular for our VIPs, our CASA volunteers.

High School Graduates

Only 58% of teens in foster care will graduate high school by age 19*. Don’t tell that to the six (!) foster teens from Northwest Arkansas who turned their tassels this May. They are beating the odds, one by one, and we couldn’t be more proud.

Of the six who graduated last month, five had the care and compassion of a CASA advocate this past year. As their advocates could tell you, these kids have experienced more in their young lives than most of us will ever understand.

We asked one of our advocates, James Keenan, about his newly graduated CASA kid. He shared, “It’s truly amazing what these young people can achieve when they are motivated and have stable, consistent support.  For example, the young man I work with was able to improve his ACT score by 10 points once he had the systems in place to focus on school. That wasn’t just because of me; he was able to come home to an environment that allowed him to spend his time taking practice tests with encouragement and support from many people advocating for him.  When CASA helps these young people land in a safe, reliable environment, magic happens.”

James couldn’t be prouder. His CASA kid is headed off to community college this year. In fact, four of the five graduates that our CASA advocates served are headed off to community college or a four year university. No matter the route, the road in front of them won’t be easy, and they could all use your thoughts and prayers.

If you would like to join us in the celebration, please email your message to these young people c/o Haley Carson, our Older Youth Specialist. She will forward your messages of congratulations and encouragement to these phenomenal young people.

A special thanks to the Willard and Pat Walker Charitable Foundation, Taco Bell Foundation, Fayetteville Junior Civic League, and Cox Charities for supporting our Older Youth advocates and program.

*Courtney, M.E., and Dworsky, A. (2005). Midwest evaluation of the adult functioning of former foster youth: Outcomes at age 19. Chicago, IL: Chapin Hall Center for Children.

Corporate Spotlight: General Mills

For more than a decade, General Mills has been investing locally in the CASA movement. Our partnership has grown as members of their team have served as advocates, Light of Hope table captains, event volunteers, Christmas angels, and now board member (thanks, Dave Wurm). For the past three years, General Mills has invested tremendously in our program as title sponsors of our annual In Good Company corporate sponsorship program. Not only has this sponsorship provided us the critical financial resources our organization needed to grow, but it has also gifted us priceless exposure and outreach opportunities through General Mills’ in kind gifts of media.

But, one of the best parts about a donation from General Mills is the opportunity to interact with members of their BAC-IT (Bentonville Area Community Involvement Team) Committee. These individuals are GM employees who invest tremendously in the nonprofit community through volunteer service as well as by determining the philanthropic support local organizations receive from General Mills. The BAC-IT Committee humanizes what could be just another corporate relationship. They take the time to really understand the nonprofits in NWA and are active partners in our success.

“I couldn’t be more proud of the difference CASA has made in our community. The CASA staff, advocates, and volunteers work tirelessly to provide an unparalleled support network for some of our community’s most vulnerable children, and in-turn, inspire those outside of CASA to get involved and take action. I have no doubt that CASA of NWA can hit & exceed any target it sets, with the most prominent goal being that each child that needs a CASA will have one by 2020. The work being done here is incredible, and we, at General Mills, are thrilled to play a small part in it.” 

-Kailey Reynolds, General Mills associate and BAC-IT member

We are thrilled they play a part in it, too. Thank you, General Mills, for living up to your pursuits of putting people first and treating the world with care!